Merlin

Merlin AI Refund Policy

Last updated: August 12, 2026

This policy applies to subscriptions purchased on or after August 12, 2026. Subscriptions purchased before this date remain covered by the policy in effect at the time of purchase.

Merlin is built to give you access to powerful AI capabilities without requiring you to pay the full subscription price of multiple AI providers.

Instead of maintaining several $20+ monthly AI subscriptions, Merlin gives you access to a broad range of AI models and capabilities through a single, affordable subscription. We intentionally keep our pricing low so that Merlin remains accessible and useful, even for users who use AI less frequently every day.

To maintain this pricing and keep our refund process simple and consistent, we now offer refunds only within 3 days of purchase.

Refunds

  • Refund requests must be submitted within 3 days of the original purchase. If you send an email to us by then, you will qualify. It takes a few days for our support team to reply to you.
  • All refund requests must be submitted to our customer support team in writing, clearly stating the reason for the refund request.
  • Approved refunds will be processed within 7-10 business days from the date of approval and will be credited back to the original payment method used for the subscription.
  • Payment processing fees, transaction fees, and any residual usage are non-refundable.
  • After 3 days, all subscription purchases are final and non-refundable. If there are any exceptional circumstances, you can reach out to us. While we evaluate the situation, we don't guarantee a refund.
  • We do not offer prorated refunds for unused subscription time.

Usage-Based Refunds

Low or no usage after the 3-day refund window does not qualify for a refund. We no longer offer refunds based on usage patterns. Your subscription provides access to Merlin throughout the subscription period, regardless of how frequently you choose to use it. You can reach out to us to understand how best to use the subscription in this duration, or to discuss any exceptional circumstances.

Cancellation

You can cancel your subscription at any time to prevent future renewals. Cancellation does not result in a refund for the current subscription period.

Why This Policy?

Merlin's pricing is designed to provide substantial AI value at a small fraction of the cost of maintaining multiple individual AI subscriptions. Because we operate on relatively low prices, processing individual usage-based or prorated refunds would make it harder for us to sustain this pricing. A clear 3-day refund window allows us to keep Merlin affordable while maintaining a simple and consistent policy for everyone.

We encourage you to use the first 3 days to explore Merlin and decide whether it is right for you.

If you have any questions or concerns regarding our refund policy, please don't hesitate to reach out to our customer support team.

Note: This refund policy is subject to change at the discretion of Merlin AI. The policy in effect at the time of your subscription purchase will apply.